Delivery

We aim to dispatch orders within 24 hours of receiving them. In busier times of the year, such as Christmas this may take a little longer.

We dispatch using Royal Mail for all deliveries.

Royal mail standard delivery is 2-4 working days.

Upgraded Shipping to Royal Mail tracked 24 is also available.

Standard Shipping Fees:

Jewellery and Cabochons £1.99

Small Parcels £2.99

Medium and Large Parcels £3.99

Upgraded shipping to Royal Mail tracked 24 costs £4.99.

We cannot be held responsible for delays caused by delivery services.

We ship items all over the world, International customers please contact us for a shipping quote.

Returns

We want you to be 100% satisfied with your purchase, if you are not you may return goods within 30 days for a full refund minus the original delivery fee.

Please send us a message within 14 days of receiving your order, stating your wish to return the item. Items must then be dispatched back within 14 days from the date of the return request.

Certain items are excluded from the returns policy such as earrings and other intimate items. These items are excluded for reasons of health and hygiene.

RETURNED ITEMS MUST BE IN UN OPENED AND UNUSED CONDITION AND INCLUDE ALL ORIGINAL PACKAGING.

If an item is being returned it is the customers responsibility to ensure the item is wrapped appropriately, for safe transit. Items must be returned in the same condition as received and in unused condition. If an item is returned used or not in the condition received, the customer (you) is responsible for any lose in value.

It is recommended to use a tracked or signed for service with insurance when returning an item.

RETURN POSTAGE IS AT THE BUYERS (YOUR) EXPENSE.

Damages

In the unlikely event an item arrives damage, please contact us to arrange a return or exchange. Claims for damages must be made within 3 days of delivery.

Email: moonlightreflectionshop@gmail.com